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SR1, SD1, VPS1 Outage

Resolved SD1 SR1 VPS1

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#1 Tim

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Posted 22 April 2015 - 05:29 PM

We are currently investigating the issue with SR1, SD1, and VPS1. (And have been since moments after the outage.) Once we have more information this thread will be updated.


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#2 MikeDVB

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Posted 22 April 2015 - 05:30 PM

We are still working on this - we will post details as soon as we have them. At this point we're focusing on restoring service as quickly as possible.
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#3 Oro Jackson

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Posted 22 April 2015 - 05:37 PM

Thanks for the update, was about to open a ticket with you guys!

 

Hope its sorted out soon :)


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#4 MikeDVB

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Posted 22 April 2015 - 05:45 PM

I believe this is a software licensing issue on some software we run on the hardware itself.  We got with our software vendor and I believe this has been resolved.

 

The servers should be booting up now.


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#5 MikeDVB

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Posted 22 April 2015 - 05:50 PM

Yup - servers coming online.

 

It looks like a critical piece of software wasn't properly licensed.  I do believe I can place the fault for this matter squarely on my shoulders as it looks like I didn't install the licenses properly.  I do personally apologize for that.  Thankfully the process is well documented now and will not recur.

 

Due to the nature of the issue the servers were shut down gracefully so no data loss or damage is expected.  It would be as though it were simply a long reboot.


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#6 Oro Jackson

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Posted 22 April 2015 - 05:56 PM

Yup - servers coming online.

 

It looks like a critical piece of software wasn't properly licensed.  I do believe I can place the fault for this matter squarely on my shoulders as it looks like I didn't install the licenses properly.  I do personally apologize for that.  Thankfully the process is well documented now and will not recur.

 

Due to the nature of the issue the servers were shut down gracefully so no data loss or damage is expected.  It would be as though it were simply a long reboot.

Thanks for the update and speedy resolution :)


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#7 tkd

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Posted 22 April 2015 - 06:11 PM

this was my FIRST down time w/MDD... glad it was resolved quickly!

 

great service as usual...  keep up the good work!


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#8 AMC4x4

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Posted 22 April 2015 - 07:05 PM

First here as well. And how refreshing that we know what happened and someone took responsibility for it.

 

Love the service to date. Very happy I switched so far.

Cheers.


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#9 nztim

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Posted 22 April 2015 - 07:22 PM

Thanks for handling it quickly and for the candid update - much appreciated!


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#10 juliebolddogge

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Posted 22 April 2015 - 08:43 PM

Ditto to previous commenters - really appreciate the honesty and the communication. Thank you. Cheers!


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#11 rsmllc

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Posted 23 April 2015 - 11:39 AM

According to Jetpack by WordPress the downtime was 43 minutes. :o Is it it?


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