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Anybody who opened a ticket got a direct response with cause, explanation, what we did to resolve the issue, and what we're doing to prevent it.


I will be making a formal post here on the forums within 48 hours outlining all of this detail for anybody interested but I need some time to draft the formal report and make sure we've covered all of our bases on preventing it from happening again.


If you want the details early open a ticket regarding the matter and I'll be happy to send the non-formal version over.

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