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#3270 Kudos on great service!

Posted by openreadingroom on 21 November 2011 - 04:36 AM in Customer Reviews

Hi all

I recently upgraded my plan and had a minor issue with quotas. I submitted a ticket and Mike's response was lightning-fast and the issue was resolved in minutes, which is amazing! Kudos, Mike! You're doing a great job. My decision to pick MDD for my site has been vindicated.

I wish I could have solved it myself, I followed the instructions in the welcome email to the T, but it didn't help. Mike said he did the exact same thing and resolved the problem in a jiffy, leaving me wonderstruck! Perhaps the mail should be more detailed so that the rest of us don't feel like idiots, Mike. :)

Thanks again