I recently upgraded my plan and had a minor issue with quotas. I submitted a ticket and Mike's response was lightning-fast and the issue was resolved in minutes, which is amazing! Kudos, Mike! You're doing a great job. My decision to pick MDD for my site has been vindicated.
I wish I could have solved it myself, I followed the instructions in the welcome email to the T, but it didn't help. Mike said he did the exact same thing and resolved the problem in a jiffy, leaving me wonderstruck! Perhaps the mail should be more detailed so that the rest of us don't feel like idiots, Mike.