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#6902 S1, S2, R1, R2, R3, P1 Server Updates - Sunday, September 2, 2018 @ 10 PM EDT

Posted by Scott on 03 September 2018 - 11:59 AM in Server and Network Announcements

This maintenance has concluded and all services should be online and operational. If you believe you are having an issue related to the maintenance, please open a support ticket for further assistance.




#6833 List of blacklisted IPs?

Posted by Scott on 08 August 2018 - 10:43 AM in Web Hosting

Our servers do blacklist IPs which appear to be guessing login information or repeatedly fail to log in. Most blocks are temporary, but enough login failures can result in a permanent block. We don't publish the blocklists, since they change and evolve in response to real time connections, but you can check if any IPs are block using a tool on our support site:

 

https://www.mddhosti...php?m=unblockip

 

If you continue to have issues, please open a support ticket so we can investigate.




#6830 P1 - Remote Inbound MySQL Connections Disabled

Posted by Scott on 06 August 2018 - 09:59 PM in Server and Network Announcements

We have a workaround in place for remote connections to the MySQL server on P1 and are making this case as resolved. If you are still impacted by this, please contact our support department for further assistance and instructions.




#6829 P1 - Remote Inbound MySQL Connections Disabled

Posted by Scott on 05 August 2018 - 12:50 PM in Server and Network Announcements

We've temporarily disabled remote inbound connections to MySQL on the P1 server. While this won't impact most websites in any way, any user making use of remote MySQL will now see connection errors or refused connections. If you feel part of your website is impacted, please open a support ticket with details on your website, how remote mysql is being used, and any IPs that need to connect to MySQL remotely.

 

All other servers and services are not impacted by this change.

 

August 6: Resolved. See reply below.




#6820 Save SMTP messages for IMAP access

Posted by Scott on 21 July 2018 - 11:22 AM in Shared Hosting Support

Please open a support ticket so we can better assist you in this matter.

https://www.mddhosti...step=2&deptid=2



#6818 Privacy policy: imap/pop email servers?

Posted by Scott on 13 July 2018 - 12:43 PM in Shared Hosting Support

I'm not sure I follow what you are asking about. Our handling of the data in your account doesn't change regardless of if it's you sending an email, receiving an email, or someone else submitting a form on your website. Can you clarify your concern or provide an example to help us understand your question?

Thanks!



#6799 Temporary URL for clients

Posted by Scott on 05 May 2018 - 06:05 PM in Reseller Hosting Support Forum

Please contact our support department and they can assist you with temporary access to your websites.



#6786 IP on S5 Server Null-Routed by Up-Stream due to DDoS

Posted by Scott on 01 April 2018 - 05:35 PM in Server and Network Announcements

I'm guessing there is nothing we can do form our side?


Correct.
 

And is there anyway of telling if I was a target.


If we tell you you were the target, then you are. Otherwise, you are not.



#6783 IP on S5 Server Null-Routed by Up-Stream due to DDoS

Posted by Scott on 01 April 2018 - 10:10 AM in Server and Network Announcements

are these types of attack aimed at a particular website or is just a random thing?


They are typically targeting a specific website or entity.



#6751 Help me rewrite htaccess error page descriptions for add-on domain

Posted by Scott on 19 January 2018 - 08:15 PM in Shared Hosting Support

Please open a support ticket by emailing support@mddhosting.com so we can review your account and help you solve this error.



#6750 Using cloudflare to resolve mixed content for https

Posted by Scott on 19 January 2018 - 08:14 PM in Premium Hosting Support

Hi there,

I'm sorry to hear about your experience so far and hope I can help. Please let me know your ticket ID number so I can check into your case specifically.

In general, there is nothing we offer that will fix mixed content warnings without you fixing the http links in your site. I do believe CloudFlare has a feature to "fix" http links so that end users don't see mixed content, but I don't personally use their service in that way, so I can't be sure. I'd advise asking their support department if they can do what you want, since they would better know if their service will wor for you.



#6746 Advice requested connecting iOS WordPress app to my hosted blog

Posted by Scott on 12 January 2018 - 06:45 PM in Shared Hosting Support

Please contact technical support so we can investigate anything server side that might be related.

https://www.mddhosti.../clientarea.php




#6705 LetsEncrypt and automatic insertion of rewrite conditions in .htaccess

Posted by Scott on 25 November 2017 - 08:19 PM in Web Hosting

We advise leaving the code as is so that only the correct queries will access the .well-known files. Additionally, modifying the code may cause it to be added again automatically, which could lead to unexpected errors.




#6695 Degraded performance - P1, S1, S4

Posted by Scott on 19 November 2017 - 02:26 AM in Server and Network Announcements

For several hours in the evening of Nov 18, three of our servers experienced high load, degraded performance, and intermittent issues with web requests. We investigated the issues internally for several hours and escalated to several of our software vendors for assistance in locating the root cause. The problem was caused by a network health metric we were previously not monitoring. At this time, all servers are working normally and the outage is resolved.

 

Event start time: 7:28pm ET | Nov 18

Resolved time: 1:11am ET | Nov 19

Impacted servers: P1, S1, S4

 

 

Additional details may be available at a later time. The staff who have more technical details are currently getting some much needed sleep.

 

We apologize for any inconvenience the outage may have caused and appreciate the patience and reports so many of you shared with us. As always, please feel free to ask any general questions here. If your question is specific to your account, please direct it to our support department by email or ticket.




#6690 MDDHosting - Phone System Outage

Posted by Scott on 05 November 2017 - 08:33 PM in General Announcements

Hello everyone,

 

Update Nov 6: Our phone system is now operational and working normally. The remainder of this post will remain unedited below, however some now incorrect statements have been crossed out to help prevent any confusion.

 

------------------------------------------ ------------------------------------------------

Our phone system was knocked offline when a lightning storm near our office damaged equipment used for the phone system. All client servers and backup servers are NOT impacted as they are in a different facility.

Until further notice, billing and sales support will only be available through our website, email, and live chat. We are not able to receive phone calls or voicemails.

General questions about this outage can be posted here, however anything specific to your account should be handled via email or ticket.

For support regarding your account, by email:
Technical Support: support@mddhosting.com
Billing: billing@mddhosting.com
Sales: sales@mddhosting.com

For support regarding your account, using our website:
https://www.mddhosti...cket.php?step=2 (Please select the correct department)

Live chat, typical available during normal business hours, can be found on www.mddhosting.com


We are working to replace the damaged equipment and restore our corporate phone service as soon as possible. Further updates will be posted here when we have them. Please accept our apologies for any inconvenience this may cause.




#6687 P1 Server Migration - Saturday, September 23rd @ 11 PM ET [GMT-4]

Posted by Scott on 14 October 2017 - 09:42 AM in Server and Network Announcements

I don't know about other that host a website on this server, but performance of my site has been a lot more sluggish since the migration/upgrade. I was expecting better performance.


Hi ttfan, I'm sorry to hear that! Overall, we're seeing vast improvements to the underlying hardware and most clients report that it has helped their sites. Your site definiately should be seeing some improvement.

Since your site see more sluggish, definiately reach out to our support department so we can look into what is happening with your site and investigate the issue. https://www.mddhosti...step=2&deptid=1



#6593 Infrastructure Upgrades - Storage and Servers

Posted by Scott on 09 September 2017 - 06:32 PM in Server and Network Announcements

Just to be sure, I can post and make changes to my sites like I normally do until the offline sync of data, right?


As a general rule: Yes.

To be safe, I'd suggest to save your work and disconnect a few minutes before the shut down. Imagine you are writing a blog post, and need to press save. You're writing and everything is going swell, but we do the shut down a few minutes before you finish. You hit the save button and...... you get a connection error. Depending on when you last saved, some work could be lost.