This maintenance has concluded and all services should be online and operational. If you believe you are having an issue related to the maintenance, please open a support ticket for further assistance.
- MDDHosting Forums
- → Scott's Content
There have been 17 items by Scott (Search limited from 16-July 19)
Our servers do blacklist IPs which appear to be guessing login information or repeatedly fail to log in. Most blocks are temporary, but enough login failures can result in a permanent block. We don't publish the blocklists, since they change and evolve in response to real time connections, but you can check if any IPs are block using a tool on our support site:
If you continue to have issues, please open a support ticket so we can investigate.
We have a workaround in place for remote connections to the MySQL server on P1 and are making this case as resolved. If you are still impacted by this, please contact our support department for further assistance and instructions.
We've temporarily disabled remote inbound connections to MySQL on the P1 server. While this won't impact most websites in any way, any user making use of remote MySQL will now see connection errors or refused connections. If you feel part of your website is impacted, please open a support ticket with details on your website, how remote mysql is being used, and any IPs that need to connect to MySQL remotely.
All other servers and services are not impacted by this change.
August 6: Resolved. See reply below.
I'm sorry to hear about your experience so far and hope I can help. Please let me know your ticket ID number so I can check into your case specifically.
In general, there is nothing we offer that will fix mixed content warnings without you fixing the http links in your site. I do believe CloudFlare has a feature to "fix" http links so that end users don't see mixed content, but I don't personally use their service in that way, so I can't be sure. I'd advise asking their support department if they can do what you want, since they would better know if their service will wor for you.
For several hours in the evening of Nov 18, three of our servers experienced high load, degraded performance, and intermittent issues with web requests. We investigated the issues internally for several hours and escalated to several of our software vendors for assistance in locating the root cause. The problem was caused by a network health metric we were previously not monitoring. At this time, all servers are working normally and the outage is resolved.
Event start time: 7:28pm ET | Nov 18
Resolved time: 1:11am ET | Nov 19
Impacted servers: P1, S1, S4
Additional details may be available at a later time. The staff who have more technical details are currently getting some much needed sleep.
We apologize for any inconvenience the outage may have caused and appreciate the patience and reports so many of you shared with us. As always, please feel free to ask any general questions here. If your question is specific to your account, please direct it to our support department by email or ticket.
Update Nov 6: Our phone system is now operational and working normally. The remainder of this post will remain unedited below, however some now incorrect statements have been crossed out to help prevent any confusion.
Our phone system was knocked offline when a lightning storm near our office damaged equipment used for the phone system. All client servers and backup servers are NOT impacted as they are in a different facility.
Until further notice, billing and sales support will only be available through our website, email, and live chat. We are not able to receive phone calls or voicemails.
General questions about this outage can be posted here, however anything specific to your account should be handled via email or ticket.
For support regarding your account, by email:
Technical Support: email@example.com
For support regarding your account, using our website:
https://www.mddhosti...cket.php?step=2 (Please select the correct department)
Live chat, typical available during normal business hours, can be found on www.mddhosting.com
We are working to replace the damaged equipment and restore our corporate phone service as soon as possible. Further updates will be posted here when we have them. Please accept our apologies for any inconvenience this may cause.
I don't know about other that host a website on this server, but performance of my site has been a lot more sluggish since the migration/upgrade. I was expecting better performance.
Hi ttfan, I'm sorry to hear that! Overall, we're seeing vast improvements to the underlying hardware and most clients report that it has helped their sites. Your site definiately should be seeing some improvement.
Since your site see more sluggish, definiately reach out to our support department so we can look into what is happening with your site and investigate the issue. https://www.mddhosti...step=2&deptid=1
Just to be sure, I can post and make changes to my sites like I normally do until the offline sync of data, right?
As a general rule: Yes.
To be safe, I'd suggest to save your work and disconnect a few minutes before the shut down. Imagine you are writing a blog post, and need to press save. You're writing and everything is going swell, but we do the shut down a few minutes before you finish. You hit the save button and...... you get a connection error. Depending on when you last saved, some work could be lost.