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#2797 Slow Pings any reason why?

Posted by HADNow on 25 June 2011 - 12:58 AM in Reseller Hosting Support Forum

Thank you for the detailed description and option to shift to gemini. From my end the average ping on fresco comes to around 360-450ms while that on gemini comes to between 350-420. So I dont see much of a difference from my end. But most of my clients / users accessing the site are from US so if I see the pingdom pings there is a drastic difference. I think I will wait and watch before taking a call.



#2781 Slow Pings any reason why?

Posted by HADNow on 22 June 2011 - 09:46 PM in Reseller Hosting Support Forum

Hi,

After the DDoS its been around 24 hours, yet the ping times seem to be a lot compared to before.

Earlier it was in the range of around 400-500ms but post the downtime it has risen to around 700ms

http://www.pingdom.c...ew/?name=Fresco

Any reason why?

Also is there any reason why Fresco has much higher ping time compared to other servers of MDD?



#2760 [Completed] Fresco Server - Restoration Completed - File System Check Competed

Posted by HADNow on 21 June 2011 - 11:14 AM in Server and Network Announcements

Just so that all know... if you see @pingdom status - its down as well for the last couple of hours... a web monitoring site down!

hence, you can show your clients that even "bigger" sites can go down.



#2754 [Completed] Fresco Server - Restoration Completed - File System Check Competed

Posted by HADNow on 21 June 2011 - 10:07 AM in Server and Network Announcements

Congratulations for all the hard work you do is not enough for me, I think you do have a responsibility to put more effort into a back up plan to keep everyone's accounts up and running. You may say that yes u're not responsible for DDos attacks, but others I'm sure have lost clients due to something not their fault as well.

Ok, well nobody is forcing you to stay - if you wish to leave, by all means do what you feel is best.


Hi Mike, I believe thats not what techshots meant from what I understand. If you read carefully, its simply mentioned that some resellers may have lost clients due to the downtime. He did not mean to say he is leaving MDD.

We all undertand MDD has done an outstanding job over the past 24 hours and that really separates MDD from other web hosting companies. Keep up the good work :)



#2733 [Completed] Fresco Server - Restoration Completed - File System Check Competed

Posted by HADNow on 21 June 2011 - 07:16 AM in Server and Network Announcements

As always amazing support. In my distant memory, I can hardly think of any other company providing such "bullet-proof" support.

Glad to see all sites up and running as they were before the problem

Take some rest.



#2707 [Completed] Fresco Server - Restoration Completed - File System Check Competed

Posted by HADNow on 21 June 2011 - 04:43 AM in Server and Network Announcements

A file system check is indeed required, it could be as quick as 30 minutes or as slow as 6 hours. I wish I could give a more accurate ETA but there is simply no way to do that.

Nobody is specifically responsible for a file system corruption.

Thanks for the update. Hope this is sorted out at the earliest.



#2670 [Completed] Fresco Server - Restoration Completed - File System Check Competed

Posted by HADNow on 20 June 2011 - 11:49 PM in Server and Network Announcements

Why is it that response times to Gemini and Fresco are so vastly different? If they are both shared hosting environments and Pingdom is generating requests from the same location, how is it that Fresco takes a whole 200+ms longer? Sounds like Fresco has been a ticking time bomb judging by how many times it's mentioned just on the first page of the Server and Network Announcements forum and how long its been down in the last 24 hours (plus what you just said)

I too agree with this point. I had also mentioned this in one of my support tickets as to why there is a huge variation in terms of ping speeds between all other servers and Fresco because fresco seems to take almost 2-5 times more compared to other servers of MDD.



#2660 [Completed] Fresco Server - Restoration Completed - File System Check Competed

Posted by HADNow on 20 June 2011 - 11:11 PM in Server and Network Announcements

Good that I have my emails on another server, so atleast I can communicate.

I dont blame MDD because this could happen with any other server / provider.

The good point is that MDD is communicating on a continuous basis which helps a bit.

The bad part is customers down line dont understand such things. With sites down for over 24 hours, its hard to explain why such a thing occurs.

Also hope and wish all sites are restored successfully.

Wishing its sorted out at the earliest.