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#2537 Sent SPAM question for pre-sales

Posted by endlesspicnic on 19 June 2011 - 09:52 PM in Pre-Sales Enquiries

Hi Mike,

I opened up sales ticket #760358. I sent an email header from my other company Wire Monkey. If we go with you, I'll move both companies over.

Cheers,

Tyler



#2536 Sent SPAM question for pre-sales

Posted by endlesspicnic on 19 June 2011 - 09:40 PM in Pre-Sales Enquiries

Thanks Mike,

I like your car metaphor and I certainly wouldn't want to put a dirty car into a clean garage! Ha! Let me see if I have any of those pesky viagra emails around.

T-



#2534 Sent SPAM question for pre-sales

Posted by endlesspicnic on 18 June 2011 - 05:20 PM in Pre-Sales Enquiries

Hi Mike,

I'm not asking for free advice about this issue with my current hosting company. I'm just wondering if we host with you, do you have preventative measures in place to stop this kind of thing?

Also, I called your pre-sales, sales and support phone lines on Thursday and left a message stating that I was considering hosting with ya'll but had a few questions. No one has called me back yet. Maybe this is the best place to communicate with MDD?

I know yours is a smallish operation, when compared with host gator or Aplus.net, and that's what we'd prefer, but I also want to know that my company can expect a reasonable response time if we have serious issues.

Can you speak to this a bit? You can email me directly if you'd prefer: <redacted for privacy>
Thank you,

Tyler

Open a sales ticket and provide a copy of the headers of these emails as well as what information you can from your old provider and we'll look the headers over and see what we can advise. I can't make any promises but we'll give it a shot.




#2529 Sent SPAM question for pre-sales

Posted by endlesspicnic on 16 June 2011 - 11:26 AM in Pre-Sales Enquiries

Hello,

We're considering MDDhosting for our small business. Our current host has been unable/unwilling to deal with the fact that somehow spam is being sent from our account somehow. I receive emails from myself trying to sell me viagra for example. It looks like it came from me! What measures are in place at MDDhosting to prevent something similar from happening?

Thank you,

Tyler