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#7400 Major Outage - 09/21/18+ - Client Discussion

Posted by Djqueball on 26 September 2018 - 12:17 PM in Web Hosting

I do NOT want to see "Service is down and will be fixed." I DO want to see a company being transparent and providing information along the way, including ETAs, if and when they are feasible, and explanations of changes in ETAs. In short, MDD provided all the information I wanted, perhaps more than I needed--but more is always better than less for me--and much much more than I could have expected in the circumstances. This was all deeply reassuring.


I have been with hosting providers that did the "It's down, it will be fixed" route, and *never again* is all I can say, because the corollary, though not expressed in precisely these terms, is generally "Now shut up and leave us alone, that's all we're going to tell you, and you're just going to have to wait it out without having a clue what's going on or how long it will take. Sucks to be you." I'm stuck with that kind of service with the cable company because their only competitor is just as bad, if not worse. Fortunately, MDD doesn't take that route, and I would never stay with a hosting provider that did


Different strokes for different folks.



i 100% agree with this....

MDD shows sincerity this is the business ill stay with 

#7390 Major Outage - 09/21/18+ - Client Discussion

Posted by Djqueball on 26 September 2018 - 10:31 AM in Web Hosting

Can we get a status update on S4, please?


#7357 Major Outage - 09/21/18+ - Client Discussion

Posted by Djqueball on 25 September 2018 - 07:51 PM in Web Hosting


I've just lost almost 2 days worth of emails!!


My account on s3 was mostly recovered early monday morning to the extent that at least emails worked.  Recovery was done manually from a backup file with most recent data as of 9/21.


The ticket for that recovery was flagged as - underlined part added by MDD.


#657811 - Create new/empty account - Do not restore over this account.
#657811 - Create new/empty account - Do not restore over this account.
As of right now all emails since the restore and now (almost 2 days worth) are gone.  It appears my account was restored again as other uploaded files are gone too.
In fact I just received an email that recovery on s3 is complete.
I had my doubts about staying, even inquired about the cancellation process (ticket #811489 - still awaiting response).  But this really is making that decision easier.
@Mike, unless you're going to be offering some serious credits for the outage  I have a hard time justifying a reason to stay.


i feel your pain as a customer myself i feel the aggravation and the desire to split to another host
but yanno your gonna have some issues no matter what shared hosting provider you go to and the sad thing is

you never know if the next host is just a reseller host for someones main business which is even MORE of a headache
because you ll submit a ticket then they have to submit a ticket and and and....ya not worth it..



it all comes down to this..
it is our responsibility to keep our own backups of our precious files and keep our sites tip top shape

our HOST supplies a backup out of curiosity. only a Managed hosting provider is going to watch your site

and do backups and that is a heavy cost and not cheap per month either. (i rather own my own dedicated machine over that but even then its a work load)

you can set cron jobs to do hourly/daily/weekly/monthly backups..
you also want to keep your backups OFF your main host..


MDD is a small business they have grown alot since iv been with them..
in my honest opinion i rather stay then go. they watch out for you closer then some high end top tier host provider
that gives you some lame response with EVERYTHING you ask about..

now god forbid but if this happens again im sure alot of us is going to leave. that just means pure carelessness / laziness


i dont work for MDD im just a customer sharing my 2 cents.

#7347 Major Outage - 09/21/18+ - Client Discussion

Posted by Djqueball on 25 September 2018 - 04:41 PM in Web Hosting

Hey Chris, if you're on windows you might try a "command prompt" and type in this without the quotes. "ipconfig /flushdns" a restart will likely do the same. I hope that helps.

if you behind a router rebooting the router sometimes resolves this.

another you can do is just change your ISP DNS in your local PC network settings to like google DNS or opendns
and see if you can resolve your site on your machine.

after 72 hours you can go back to your defaults

if you dont make any changes..only thing that is gonna work is
DNS propagation time takes 24 to 72 hours to resolve world wide when a change is made.

dont worry nothing wrong with your pc.

#7305 Major Outage - 09/21/18+ - Client Discussion

Posted by Djqueball on 25 September 2018 - 12:24 PM in Web Hosting

Im am still trying to figure out and understand fully how 1 command took out 12 physical servers?


i get we make mistakes but dang thats a BIG BIG mistake..  thats like changing a Radiator with the engine running



but..as most have stated



2.have a backup plan your self incase of a disaster

3. dont host a money making business site on a shared server provider get your self your own dedicated machine and

have backups inplace.

4. you manage your own domain/DNS


dont put all your eggs in 1 basket when you are a live money making business.


i dont blame MDD i blame myself for not having my own backup plan (which i do just stating the obvious)




i hope that MDD as they have stated learns from this really good... iv been around with MDD for long time

this straight up sucks for them as well as everyone else..