PhoenixOrion's Content
There have been 4 items by PhoenixOrion (Search limited from 23-January 20)
#5940 Having An Awful Time Changing Hosts
Posted by
on 19 March 2016 - 01:08 PM
in
Premium Hosting Support
OMG! You guys are awesome! I totally wasn't expecting that! Going now... Thank you!!!!
#5938 Having An Awful Time Changing Hosts
Posted by
on 19 March 2016 - 12:52 PM
in
Premium Hosting Support
Can you do that internally, though? The problem we're having is that we can't get the databases downloaded from phpMyAdmin. Uploading them to MDD was fine, at least until the forum script gave me errors (which was caused by my connection problems). So one of you can log into my account on the other host and do it all from your end? I'm sorry, I'm just trying to understand.
And OK, I will submit the ticket on the URL problem. Should the two issues be submitted separately?
#5937 How may I change my Wordpress admin userid?
Posted by
on 19 March 2016 - 12:48 PM
in
Shared Hosting Support
You can't change the main admin account w/o a plugin. I don't think you can delete it either, at least I couldn't. Just do a wp search on "change admin name." It's much easier than trying to change it completely in the editor or messing around in cPanel.
#5935 Having An Awful Time Changing Hosts
Posted by
on 19 March 2016 - 12:32 PM
in
Premium Hosting Support
I have a new premium account for my org's site/forum. I got a lot of database errors while trying to upload the database for the forum. After submitting a support ticket here, I discovered that the database backups were incomplete due to my internet connection being interrupted, so I had another site admin take over.
He got the main backup uploaded that was downloaded from cPanel on our old host (full site backup), which they claim is enough to get the whole site up and running again.
But here's the dilemma. The phpMyAdmin backups won't download. Both of us keep getting errors and yet, the old host keeps saying the full site backup is all we need.
Is there a way to test this on the MDD server before changing nameservers? I tried to look on the url given to use prior to site propagation but get a 404 error.
On top of everything else, we got hacked on 3/11 with a DDOS attack (prior to registering here), so staying logged in w/o getting database errors has been more than challenging. And still, no help or support from the other host at all. More side-stepping and more bs but nothing that helps us. Their "solution" is to only use cPanel > Files > Backup to download databases and just ignore the phpMyAdmin problem. They also have not even acknowledged us getting hacked. Their solution for any kind of security has always been to use Cloudflare but that also just gives us a bunch of errors.
