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#4992 Facility-Wide Disruption of Connectivity

Posted by MikeDVB on 28 February 2014 - 11:34 AM

THANK YOU EVERYBODY THAT SENT IN A TRACEROUTE.

 

We were able to identify the issue down to the Hurricane Electric and Telia transit providers.  We turned off those providers and all traffic is now routing over alternate unaffected routes - i.e. everybody should be back online at this point.

 

Understand due to the nature of this issue it is possible there will be further downtime/connectivity issues as there is no way for me to predict what changes have to be made to fully resolve the issue.  Turning off these transit providers is a band-aid over the symptoms and not a solution to the problem.  The goal was to bring everybody back online as quickly as possible.

 

We couldn't have isolated this issue without the traceroutes - thank you.

 

That said - if you are still experiencing connectivity issues do please email maintenance@ with a traceroute.


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#5546 SR1, SD1, VPS1 Outage

Posted by MikeDVB on 22 April 2015 - 05:50 PM

Yup - servers coming online.

 

It looks like a critical piece of software wasn't properly licensed.  I do believe I can place the fault for this matter squarely on my shoulders as it looks like I didn't install the licenses properly.  I do personally apologize for that.  Thankfully the process is well documented now and will not recur.

 

Due to the nature of the issue the servers were shut down gracefully so no data loss or damage is expected.  It would be as though it were simply a long reboot.


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#4412 Jasmine Emergency Kernel Update Status

Posted by MikeDVB on 14 May 2013 - 08:20 PM

Jasmine is online, it's playing catch-up to the monumental pile of requests it's facing due to being offline. I estimate 5~10 minutes before things normalize.
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#2751 [Completed] Fresco Server - Restoration Completed - File System Check Competed

Posted by MikeDVB on 21 June 2011 - 09:50 AM

I'd like to see a real back up plan in place.

We have a "real" backup plan. I'm not sure what makes you think otherwise.

-Fresco goes down due to whatever.
-You have one machine on the ready to restore all accounts from backups
-Done!

This is exactly what we did.

Congratulations for all the hard work you do is not enough for me, I think you do have a responsibility to put more effort into a back up plan to keep everyone's accounts up and running. You may say that yes u're not responsible for DDos attacks, but others I'm sure have lost clients due to something not their fault as well.

Ok, well nobody is forcing you to stay - if you wish to leave, by all means do what you feel is best.

So we just have to endure this again and again?

DDoS attacks - there's nothing we can do to stop/prevent those all we can do is mitigate them when they happen. As far as file system issues - this is only the second time we've ever had to run file system checks in over three and a half years in business. If that is "again and again" then I'm sorry. Beyond that, when the file system is corrupted, we don't have a choice but to run a file system check.

I'm not blaming you, but more should be put into finding a solution for these situations.

DDoS - We mitigate it. File System Corruption - we repair the file system. This is exactly what we've done.

If I were there, I surely would be heading up a project to do so. Nothing is impossible.

Heading up a project to do what? If you know a way to prevent DDoS attacks then you could very easily make yourself a millionaire selling whatever product/solution you come up with to prevent such attacks. And beyond that - if you come up with a way to prevent file system corruption on a kernel panic or other unexpected issue where disk caches may not be fully flushed to the disks - you should patent it.

I understand you are upset and/or frustrated but to be honest you really don't seem to have a solid grasp as to what exactly happened and what we did to bring everything back online. By all means, if you feel the grass is greener on the other side of the fence - feel free to find a new provider. This could happen to any provider on any server at any time - what is important about it is how that provider handles the issue. If there is something more you feel we should have done, by all means, do let me know what you think we should have done.

Nobody is perfect and we don't claim to be - we just do our absolute best to provide the best service and to resolve issues as quickly and efficiently as possible. We're not above and beyond taking constructive criticism and advice but if you're going to give advice, make sure you know what you're talking about before you do so. So I'm all ears, let me know what you think should have been done differently.
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#2601 [Completed] Fresco Server - Restoration Completed - File System Check Competed

Posted by mk88 on 20 June 2011 - 05:29 PM

for all you guys that say you can't afford to lose one day of business etc, you need to use dns failover.

We started using dnsmadeeasy. Just use their DNS service and for each site that you need online at all times, you setup failover service. So it pings your site every 5 minutes. If it goes down, it will automatically change the DNS to point to another server that you have the site mirrored on.

For example, i use two reseller accounts. This one and another with just copies of our important sites. When everything is down like now, my DNS points to the IP that is online, and everything is good. Using this setup i have had virtually no downtime for a long time.
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#2337 [Resolved] Fresco Outage - DDoS Attack Mitigated

Posted by SnakEyez on 05 May 2011 - 06:48 PM

The total downtime from this incident was 12 minutes from start to finish.


I have to admit these updates are nice. But let's be serious, I own a Playstation 3, I laugh at 12 minutes of downtime.
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#1673 New Backup Node Online! More Restoration Points

Posted by TotalZen on 07 December 2010 - 09:18 PM

Here's a php script that will perform automated backups of your database(s) and email them to you.

What I did was set up a separate Gmail account for it, and then filter all the emails/attachments to the Trash folder so the account doesn't max out. The trash can automatically deletes emails after 20 days, so the whole thing is on auto-pilot with zero maintenance.

Simply run the script nightly as a cron job...

/usr/bin/php / /home/...(your path goes here).../cron_backup.php

<?php

$datestamp = date("Y-m-d");      // Current date to append to filename of backup file in format of YYYY-MM-DD

/* CONFIGURE THE FOLLOWING SEVEN VARIABLES TO MATCH YOUR SETUP */

$dbuser = "database_user";            // Database username
$dbpwd = "database_pass";            // Database password
$dbname = "database_name";            // Database name. Use --all-databases if you have more than one
$filename= "dump_filename-$datestamp.gz";   // The name (and optionally path) of the dump file
$to = "email_address";      // Email address to send dump file to
$from = "mysql_backup@domain.com";      // Email address message will show as coming from.
$subject = "domain.com MySql Backup For: $datestamp";      // Subject of email

/* CONFIGURATION END */

$command = "mysqldump --opt --quick --skip-extended-insert -u $dbuser --password=$dbpwd $dbname | gzip > $filename";
$result = passthru($command);

$attachmentname = array_pop(explode("/", $filename));   // If a path was included, strip it out for the attachment name

$message = "Compressed database backup file $attachmentname attached.";
$mime_boundary = "<<<:" . md5(time());
$data = chunk_split(base64_encode(implode("", file($filename))));

$headers = "From: $from\r\n";
$headers .= "MIME-Version: 1.0\r\n";
$headers .= "Content-type: multipart/mixed;\r\n";
$headers .= " boundary=\"".$mime_boundary."\"\r\n";

$content = "This is a multi-part message in MIME format.\r\n\r\n";
$content.= "--".$mime_boundary."\r\n";
$content.= "Content-Type: text/plain; charset=\"iso-8859-1\"\r\n";
$content.= "Content-Transfer-Encoding: 7bit\r\n\r\n";
$content.= $message."\r\n";
$content.= "--".$mime_boundary."\r\n";
$content.= "Content-Disposition: attachment;\r\n";
$content.= "Content-Type: application/x-gzip; name=\"$attachmentname\"\r\n";
$content.= "Content-Transfer-Encoding: base64\r\n\r\n";
$content.= $data."\r\n";
$content.= "--" . $mime_boundary . "\r\n";

mail($to, $subject, $content, $headers,"-f $from");

unlink($filename);   // Delete the backup file from the server (optional)

?>

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#6197 MDD Hosting 3 months on.

Posted by SarisIsop on 20 July 2016 - 05:59 AM

Time to give another update. I've now been with MDD for 5 years and just renewed for another year. :)

 

There is no reason for me to look elsewhere for hosting because I doubt anyone could give me the service that MDD do. I'm not the brightest of buttons when it comes to hosting and whenever I have a question (even what may be simple ones to MDD) they answer swiftly and are always willing to explain things to me in a way I can understand.

 

By using MDD I know I'm in safe hands and can get on with running my forum without having to worry about the hosting side of things to much. Yes I do some work in cPanel but I like to keep that side to a minimum, but if I ever do get stuck MDD are always there for me. (In fact I don't think they ever sleep)

 

Thank you very much to all the staff at MDD, you do an excellent job and I'm looking forward to another happy year with you. 

 

 


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#5550 SR1, SD1, VPS1 Outage

Posted by nztim on 22 April 2015 - 07:22 PM

Thanks for handling it quickly and for the candid update - much appreciated!


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#4984 Facility-Wide Disruption of Connectivity

Posted by MikeDVB on 28 February 2014 - 09:35 AM

Our data center facility, Handy Networks, is experiencing an extremely major DDoS attack that I believe is focused on their infrastructure.  Due to the nature of the attack and the size of the attack we unfortunately do not have an ETA nor is resolution of this issue within our direct control.  All staff at the facility are on-hand and actively working to resolve the issue as it's affecting everybody in the facility and not just us.

Do understand that *we* nor none of our customers are under attack but this attack is large enough to affect the entire facility.  Normally such an issue would be handled in 5 minutes or less but the duration of this incident further indicates the severity of this attack.

Connectivity is not completely lost but is intermittent as not all connections to the facility are affected - for example - I'm able to access the network fine in order to send you this message but my own connectivity is hit or miss.

Once this issue is resolved I'm sure the facility will issue an official RFO [Reason For Outage] which we will make available.

We're sorry for the trouble this issue may be causing you and we're sure our facility will get it sorted as quickly as humanly possible.


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#4405 Jasmine Emergency Kernel Update Status

Posted by Flix on 14 May 2013 - 08:14 PM

Jasmine users right now: http://i.imgur.com/Z7tEt.gif


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#3674 Very Happy with Service

Posted by move1285 on 02 June 2012 - 09:35 AM

I initially found MMDhosting because my wordpress site experienced a php memory limit problem on my old host. The moderate amount of graphics and wp plugins in my site exceeded their server's 64M limit. When I asked my old host whether it was possible to lift this limit, they tried to upsell me a reseller acount which was way too expensive. MDDhosting's php memory is much higher (128-256M) for the same shared hosting fee so the switch was an easy choice to make.

Since that time I've been extremely happy with the service here. The servers are noticeably faster so that I can even edit my wordpress site online rather than locally. As a bonus, the tech support here is nothing short of fantastic—I've always received responses to my questions very quickly and issues are always taken care of promptly. Definitely not a nameless, corporate mentality here...I feel the effort of dedicated technicians who know what they're doing.

I'd definitely recommend MDDhosting if you need a hosting solution that is fast and reliable. Very happy with the way my website is working on this host.
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#2280 Bounced Emails?

Posted by Vilandra on 14 April 2011 - 02:41 PM

I'm using vbulletin, v 3.84 PL2

I haven't changed anything with the software, just haven't had any bounced emails since changing web hosts.

:D
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#1882 PHP 5.3?

Posted by fshagan on 04 February 2011 - 05:10 PM

It's good to be the king.

Except I think you're actually the king, and I'm just a prince!
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#1805 Why You Should Never Search For Free WordPress Themes in Google or Anywhere Else

Posted by Scott on 12 January 2011 - 07:51 PM

Hey everyone,

WordPress is a popular blogging and CMS platform in use by many websites on the internet. If you are using WordPress, or are thinking about using it, please read through this awesome article that highlights the potential dangers of getting free themes from untrusted sources. Of course, installing updates, patches, themes, plugins, or anything else from an untrusted source is rarely a good idea, but it never hurts to see exactly what can happen.

So without further ramblings from me, here is the link to the article:

http://wpmu.org/why-...-anywhere-else/
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#1658 Forums on the decline

Posted by stocktrader on 02 December 2010 - 09:27 AM

Actually I've thought about this issue before and I don't think forums are on the decline.

Firstly, the perception that forums are on the decline, in my opinion, is based on the fact that the failure rate of forums has increased considerably over the last 7 years or so. These statements might seem contradictory but they are not, because the reason for the increased failure rate is due to the huge number of forums (and web sites in general) that have been created over the last 5-10 years due to:

- cheap hosting
- free MyQL
- free web templates
- the rise of user-created content
- and the monetization of the internet with Google Adsense and affiliate programs.

Even though the demand for forums has grown steadily over this time period, the supply of forums has grown much faster. This is because there have been a ton of newbie webmasters looking to make some easy money online that thought that creating a successful forum would be easy. So the perception of the decline of forums is more due to the disappointment from the forum creators.

With that being said, there are important issues to think about going forward. One of the biggest possible changes for the future on the internet is the possible decline of email use. There has been a shift in people using their Facebook accounts for talking to their friends rather than email because of spam mostly.

Another influence is blogs. With blog readers having the ability to post comments to blog posts, some of the internet conversations shifted to blogs. But this didn't have a serious dent on forums my opinion. Blog posts with comments are not really a group conversation. They are more like a one-to-many conversation (the blog poster to his readers) followed by many one-to-one conversations (each commenter talking back to the blog poster).

Even though your question doesn't pertain to blogs or email in particular, these are important trends to consider because they both have to do with the "conversation domain" - i.e. where are people on the internet talking to each other. Forums, which are probably the most popular conversation domains for strangers who talk on the internet, may be influenced by social media. Maybe they even already have. I am not plugged into the social media world enough to have noticed.

Rather than thinking about the quantity of internet conversation (i.e. are forums on the decline?). I think a more important question to think about would be, "How will those conversations change?" Most web entrepreneurs will be quick to bring up "mobile" as the future, but I personally don't think this is a game changer. Being able to read something that somebody wrote to you while sitting in your car as opposed to your house will not fundamentally change internet conversation.

The most important change in the future, IMO, will be video. I think video would have a profound effect on internet communication. Imagine 10 years from now if forums were strictly video-based. A VBulletin user would create a thread by posting a video and other users would reply to the thread with video replies. This completely changes the dynamics of communication.

Ive always thought that when two people talk in real-life, the two most important dynamics which govern interpersonal communication are: looks and charisma. I think most people would disagree with that statement and try to make the case that other, most virtuous characteristics play a bigger part, like intelligence and courtesy. When you introduce the ability to actually see the people you are talking to this will completely change everything.

The one thing that the Facebook revolution has showed people is that the internet's greatest potential is when people use it for things that they do in real life - like talk to their friends. People initially wrote off social networking as an irrelevant trend initially because MySpace users gave people the impression that social networking was all about posting stupid animated GIFs on people personal pages. But Facebook brought real-life usability. Facebook, in essence, is a "social utility" that allows you to have real-life conversations - similar to your phone company supplying you a phone to talk to people. The revolution in video will be the same. Over the next 20 years there will be tens of billions of dollars made from the potential for video. I'm not just talking about multi-billion dollars companies like Netflix steaming Hollywood movies. I'm talking about more granualr activities.

- Customer service people at e-commerce sites will talk to your via web cam
- Monster.com could conduct job interviews with people from their homes
- Dating sites like Match.com will revive the chat rooms with videos cams (with porn cam filters to keep away spam)
- VBulletin forums will be video-based
- The blogging community will be conquered by video bloggers who are attractive and charismatic while their strictly text-based counterparts will be relegated to the B-list.

The web has started to integrate video into some aspects of the web, like with EHow video tutorials and Amazon video reviews, but these are not person-to-person communication.

I'll write more later. The market is about to open.
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#1119 MDDHosting.com Forum Software Update

Posted by bunnykins on 31 March 2010 - 04:12 PM

Cool and good luck.
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#6032 Fantastic Customer Service

Posted by mbroberg on 02 April 2016 - 05:57 PM

I have to say that I am blown away with the support I have received from MDD Hosting.  I've submitted approximately 6 tickets in the last couple of days because all of this is very new to me.  I always get REAL responses almost immediately after the automated response acknowledging receipt of the ticket.  Each time, except for once, my problem was address in under 2 minutes.  Thanks!! 


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