STinMI

Thanks Michael

Is there such a beast? If there are, can someone point me in the right direction?

Mike, Thank you. You have NO IDEA how much I've learned through this attack on our sites, maybe I should actually thank the person(s) responsible as it's opened my eyes to not only what can happen to boneheads like me, but also the kindness displayed by people in the webmastering/hosting/developer community whom I've never met. I came here from a site that deals exclusively with web hosting questions and inquiries, WHT, and your reputation guided me here. Unfortunately, that site has a TOS and it's being violated by well meaning people. I kind of feel guilty. That wasn't my intent...it was just a bit of a rant with a plea for help choosing a host that might offer a different type of support, all the while NOT knowing to what extent hosts can go. I appreciate you taking the time to respond and of course your direction. fshagan: Thank you. I'll be in contact with you tomorrow if you don't mind. I may not need your services, as incredibly kind as they are, right now. I don't know at this point in time. BUT, I'm interested in hearing more of the reseller/managing thing. Maybe that's the route I need to take right now. Thanks again to all of you.

It's all Wordpress with cPanel. I think my expectations for hosts is a little high though and of course, it's not their, the hosts, fault.... business is business and being a businessman I understand that. I was just hoping there were exceptions to the rule.

Thank you Mike, appreciate you taking the time to respond.

My question has to deal with support obviously. I have a number of sites on another host and one of those sites was recently compromised resulting in the suspension of all sites on the account. We're a 501©(3) or more commonly known as a charity. 2 of our sites are dedicated to the charity with 3 others assigned as blogs. The charity, located in the midwest is strictly a Wildlife Rehabilitation charity. We care for sick, injured and orphaned wildlife. Our clients rarely pay us, so having a webmaster/developer is out of the question. We also host, or hosted, our states wildlife rehab organization. When we received notice one of our sites was compromised, I immediately answered the ticket sent from the host and attempted to rectify the situation. I was directed to read some knowledge base articles, then, audit the site(s) looking for vulnerabilities....Ok, like I'm supposed to know what to look for? I was then instructed, due to the severity of the problem to utilize a webmaster/developer to fix things. I'm a retired grunt, I wouldn't know a front door from a backdoor when it comes to this kind of thing. We're a charity, we have no money, it all goes to the dozens of animals we care for. The host I'm with has yet to offer any kind of assistance past that of reading a KB article. Does MDD go the extra mile in helping their clients? Does MDD offer extensive help to people like me, sans the IT mindset? Does MDD offer alternatives to fixing a problem instead of just sending me to an offsite KB article which quite honestly is just as confusing as the onsite KB article? Right now, all of our sites are still dead. I can't 'audit' the site looking for vulnerabilities, I just don't have the knowledge. If you want to protect a forward operating firebase, I'm your man, if you want to know what to do with a baby squirrel, raccoon, opossum or groundhog, I'm your man...but auditing an entire site consisting of 5 sites looking for bad stuff....uh no, aint gonna happen. So, is your support actually support or just a clearinghouse of knowledge based articles?