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marshalleq

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  1. Hi, with respect to all the good work done at MDD (and I really do mean that), these outages do let down MDD hosting. I have a huge historical list of alerts I could pull up from various monitoring tools of outages over the year or so I've been with MDD, most of them minor some not so minor. As such I have been subjected to a number of outages for which there is always going to be a reason and perhaps this is just the price we pay for the value we get in other areas from MDD. In this case it seems as though there was no change plan, or at least it was not a well tested one. This area of uptime / availability is also the one area that is mentioned over and over again in hosting comparisons as a negative of MDD Hosting. I believe MDD hosting has one of the highest rates of outages of any hosting provider which really undermines all the other good work that goes on. Even so, MDD is well rated, fairly priced and known for good speed. I guess what I'm trying to do is, to encourage you to imagine what your hosting company would be like without these outages. I suspect you would become number one or two in the reviews if you could fix this problem and gain a lot more customers / growth as a result. You guys do an amazing job and I understand you're a small team, certainly one or two guys can't remember to do everything and from that point of view, I'm not fussed that your twitter account was broken etc. Had I had a large site, that could of course have translated to a lot of money and I would be looking elsewhere. Food for thought? Thanks for reading.
  2. Hi ttfan - This should be relatively straightforward as it's just a MySQL database and a web site. Without using third party tools you just need to do two steps: 1, dump the mysql database (you can do this using a relatively simple script and a cron job. 2 - Transfer that data and the web site data to a remote location (doing this from the remote location would be easiest I expect, using ftp or ssh. There are some backup solutions you can pay for on the web which specialise in this kind of thing and I'd recommend that if you can afford it. Mainly because it will notify you when the backups fail and they make it all quite easy. I don't these are listed as phpbb backups, just look for standard wordpress / ftp backup solutions. Sing out if you get stuck.
  3. I have been on your service for only one week so this was a little alarming, however these things happen as I know only too well - (in my real job I manage this kind of thing quite a bit). All I'd say is if we could get an incident report sent out with some kind of permanent corrective actions listed (which sound like someone elses problem but often these guys need to be chased). Then I'd advocate for some testing to occur at some time. All in all I don't expect this is a regular occurence and MDD do seem to offer the best value service for the money I've found to date. Super quick and it's worth keeping the positives in context. Thanks for the updates, I look forward to hearing what transpires next.
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