mdd_shared_user

Any update on this? Thanks.

I think that's probably true, but as has been quite painfully demonstrated at MDD, makes no sense when the command can be so destructive. I don't expect that administrators can control it but confirmations would help: Are you sure you want to DELETE all data on ALL SERVERS? Type YES to continue, NO to cancel. Or, if the confirmation text could be configured: Are you sure you want to put MDD out of business? Type YES to continue, NO to cancel. Also, is a block discard command EVER used on these systems? I simply can't get my head around how this command, significantly different than the cleanup command, could be entered. Regardless, it happened and Mike and crew did the right thing, an outstanding effort to restore as quickly as possible. And they are addressing the issues that caused it and will make recovery faster and less traumatic in future.

I hear you. Was hoping it's a problem I can fix myself.

​My website and email are back up (I know, lucky me). But I have a small PHP file (index.php) that checks the user agent and launches either the full or mobile version of the site. That isn't working - when I launch the website from my mobile phone I get the 'Sorry' page. The site works if launched from a computer or when using the mobile subdomain directly. ​ ​Do any of you web experts have any idea why it's not working? I haven't created a ticket as I expect it will take quite a while for support to respond.

Hi Mike, Thanks for the heads up. This particular maintenance doesn't affect me but I wonder if I could suggest that when you guys post a time for some type of action could you please included the time zone? That would be helpful for those of us who don't remember exactly where you're located. Thanks, Steve

Thanks for the updates and fire fighting. Just FYI, here's what I'm seeing when trying to load my website using Firefox: Content Encoding Error The page you are trying to view cannot be shown because it uses an invalid or unsupported form of compression. Please contact the website owners to inform them of this problem.

There is a Beginner's Guide to SSL Certificates link (below) on the Comodo website. It would seem to be a good place to start. https://www.enterprisessl.com/ssl-certificate-support/guides/ssl-certificate-introduction.html?key5sk1=8ded3b808d3e8a0099c0140a2b7345943ed6a69b

Those files appear to be related to an SSL certificate. comodoca.com issues SSL certificates which provide added security to web visitors who enter information on your site. Did you apply for or obtain an SSL certificate through MDD? I'm not that familiar with these certificates or how to obtain them, although it appears that MDD does provide them through your cPanel security options.