MDDHosting Forums: KevinD872 - Viewing Profile - MDDHosting Forums

I'm sure you are frustrated and it sounds like you're having a bad day overall, Michael. I appreciate your efforts too, but I think what techshots was saying was to have some kind of backups that can be run on a new server while the old one is being fixed, etc. The problem I see with this is that I've no doubt that your backups are compressed and in an unusable state as-is. It's not like you could just pop a backup HDD out of a server, throw it in a new one and off you go (AFAIK). But if this could be done somehow........

I don't claim to be any kind of expert on web hosting, so I am not sure how things could be done differently on your end to prevent this kind of down-time, but I do hope that you are considering some kind of new plan for the future. I know you can't prevent DDoS attacks, but perhaps some other method of backups that would allow them to be almost instantly put into another server and back up and running within an hour. Is there a way to offer bare-bones service (such as a "technical difficulties" home page and email services using each domain's email account settings as of a last back-up configuration)? Again, I don't know much about web hosting & servers. I'm just trying to throw out some ideas.

While I'm undoubtedly not suffering nearly as badly as some of your other customers on Fresco (my website isn't my sole source of income or anything like that), losing my website and especially email for 24 hours (which is about how long it will be now assuming your next backup works) is not good. I do realize this has come about after an unfortunate series of events and otherwise you usually offer top-notch service. You can feel a little better knowing that you still have days to go in order to beat the down-time record of my old host after they botched a server migration, but I hope you don't even come close.

Good luck with the next rescue attempt.... hopefully we'll all have some better news by the morning.