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juliebolddogge

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  1. R1 - I just want to clarify when R1 will be restored. Is that after S1-S5? I ask because I think (?) my reseller accounts are all on R1, but I may be viewing this wrong. Take your time answering and thank you in advance.
  2. I agree with Newbie. My trust in MDD is stronger based on how they are responding to this crisis. I am a lifer as long as I have clients to host. I've struggled with how much to share with my clients and came up with this email. Feel free to use it if it will help you. - EMAIL THAT I SENT TO MY CLIENTS IF ANY OF YOU WOULD LIKE TO BORROW IT - Dear All, My hosting provider (where your sites are stored) is fighting an ongoing recovery process on a major outage at their server facility. First of all, your website data is fine - I have offsite backups so that is not an issue; however some of your sites are offline. Secondly, MDD is working on restoring the sites but they cannot state when (precisely) the sites will be back online, but say it should be within 24-48 hours. This is causing an inconvenience to each of you and for some, a loss of revenue, donations, and opportunities. For this, I am truly sorry and I am monitoring the situation closely. I have trusted MDD Hosting for 8 years or more, and I can say that nothing like this has ever happened before. Their attention to customer service is unmatched in an industry where so many larger hosting companies care only about the margins. I care about the service and I believe that what has happened here is a very unfortunate sequence of events that has led to a disastrous outage. I remain diligent in following their progress in restoring your sites and will test each of them as they come back online. In the event that their backups are not as current as mine, I will restore my backups over theirs. I run backups daily in the event that something like this occurs so we are in good shape there. The reason that I cannot simply restore the backup to the server now – instead of waiting for MDD – is because their restoration is at an account level. Until they restore the account and its respective cPanel, I have nothing to load the backup onto. I have asked them if I can simply create a new (temporary) account for my clients and restore my backups there but this is not possible. I’m doing everything that I can to see if I can provide some temporary relief. It is worth noting that MDD is improving their backup and restore process as a part of this experience. One of the reasons that I trust MDD so much is that they are incredibly transparent in admitting mistakes and doing the right thing for the right reason. I have full faith in them now and going forward and I am 100% confident that this will not occur again. I say that based on all of the details that I’ve been following. If you are interested in the technical details, please let me know and I will gladly share them with you. I welcome your questions, comments, and concerns. Again, I am truly sorry about this situation. I value your business and appreciate your patience. --> END Thank you to all at MDD for your continued transparency and hard work!
  3. The team at MDD continues to impress me. I know that when I open a ticket, they will read it and respond promptly. They will escalate when needed and they always help me solve the problem. The uptime and performance are solid but it's the service that I value the most. Thanks, Mike, Tim, Eric and all of you at MDD for being so great!!
  4. Michael, You guys taught me about the HOSTS file method a long time ago and it works perfectly. Thank you as always! Best, Julie
  5. Thanks for the heads up! When you say "this evening," do you have a time range in mind? Thanks, Julie
  6. I’ve been a customer of MDDHosting with a reseller account. Last year, I signed up some individual clients on semi-dedicated plans with MDD - instead of on my reseller account. Performance is great as is support. This year, I had to move a multisite client from semi-dedicated to VPS. I’m not a “server type” so it was imperative that MDD continue to manage the server configuration for me on the VPS. They had no issue with this. MDD migrated the site over to the new server for me late on a Saturday night so as to minimize disruptions to the visitor base. It was all done in less than an hour and support communicated with me throughout the process. They were wonderful. This particular client was getting over 350,000 hits to the site per month with over 1.2 million page views. Their website was built on multisite, using subdomains, with eight sites in total. At first, the site was singing on the VPS but soon after the migration, performance started to slow. This was not due to lack of power on the server. Instead, it was a perfect storm of several things all coming to a head at once - some having to do with multisite and caching problems, some with configuring CloudFlare wrong, etc. I’ll spare everyone the details here but suffice it to say that MDD and I worked together for about two weeks tweaking optimization settings, working with CloudFlare, and getting the site to a solid working state. It’s super fast and running smoothly now and I am confident that we’ve sorted out the issues. I opened more support tickets with MDD than I can count through all of this and I can tell you one thing for sure - MDD’s service is like no other. I felt like I had an extended team for those two weeks of troubleshooting. They were professional, patient, and knowledgable. They seriously went above and beyond to help me and my client out. I’m sure there are others who helped behind the scenes but I want to mention three by name - Michael Denney, Eric Ramsey, and Tim M. I appreciate these guys so much. If service is important to you, then you really should consider MDD Hosting. In a word - amazing! Cheers!
  7. Ditto to previous commenters - really appreciate the honesty and the communication. Thank you. Cheers!
  8. Just got an alert that one of mine is back up too. Downtime was 7 hours +
  9. Anybody have any updates that I can pass on to my clients?? Thanks in advance.
  10. I have been a reseller customer for nearly a year now. I moved from HG over to MDD based on all of the positive reviews that I read in the various forums. It took me a while to make that decision but I am so glad I chose MDD. The single most important thing to me is SERVICE. Most providers claim 99.9% uptime so at the end of the day, I just want to know that when I need help, somebody will be there with an informed and intelligent response. MDD does not disappoint in this regard. They moved all of my sites over from my previous reseller to MDD when I signed up. Since then, they've helped migrate sites from my reseller account to client's individual MDD hosting accounts that I've set up (for various reasons). They also post IN ADVANCE when they anticipate a possible service issue due to maintenance and if there's an attack, they let us know rather than keeping us in the dark wondering. It's important that I know what's happening before a client calls and tells me their site is down - which doesn't happen often, by the way, but has with other hosts. Bottom line - Tim M, Eric R, and Michael Denney himself (!) are the the best! All support is great but these are the three that I run into on the tickets the most. Thank you for the wonderful service! I will continue to use and recommend your services. Cheers!
  11. Thanks, Mike! I noticed an issue about three minutes before your post... came right here to the forum and there was the update. Like others, I really appreciate the openness. Thank you!
  12. Thanks, Mike and everyone at MDD. Along with everyone else, I really appreciate the proactive announcement - you saved me from googling whether or not our sites were at risk.
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