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[Resolved] Demeter Server - Web Server Crashes We're investigating and working with LiteSpeed Support

#1 User is offline   MikeDVB 

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Posted 21 January 2012 - 08:25 AM

On Demeter this morning LiteSpeed has crashed twice and failed to auto-restart (which it normally does an exceptionally good job of doing). When it's crashing it's not sending a report nor is it writing anything useful to the log files which is making the issue extremely difficult to track down. We've contacted LiteSpeed support for them to look into the issue and we've also rolled back a version to hopefully avoid any further unexpected crashes.

We sincerely apologize for any inconvenience these crashes are causing and we will have this resolved as soon as possible.

If you have any questions, feel free to post them.

Thank you,
Michael Denney - MDDHosting, LLC - Professional Hosting Solutions
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#2 User is offline   MikeDVB 

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Posted 21 January 2012 - 08:42 AM

We finished the version roll-back and have turned up the log verbosity for LiteSpeed to it's maximum so hopefully if it fails again it will log something useful.
Michael Denney - MDDHosting, LLC - Professional Hosting Solutions
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#3 User is offline   die2mrw007 

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Posted 21 January 2012 - 10:55 AM

So, is it fine now ?
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#4 User is offline   MikeDVB 

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Posted 21 January 2012 - 11:38 AM

View Postdie2mrw007, on 21 January 2012 - 10:55 AM, said:

So, is it fine now ?
We never experienced the issues we're having now on the version we rolled back to - so it *should* be fine, but then again we haven't faced the issues on the newer version on any of our other servers that are all up-to-date. We'll update this thread as we know more. Keep in mind this only affects the Demeter server at this time which is a semi-dedicated only server.
Michael Denney - MDDHosting, LLC - Professional Hosting Solutions
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#5 User is offline   die2mrw007 

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Posted 21 January 2012 - 11:46 AM

View PostMikeDVB, on 21 January 2012 - 11:38 AM, said:

We never experienced the issues we're having now on the version we rolled back to - so it *should* be fine, but then again we haven't faced the issues on the newer version on any of our other servers that are all up-to-date. We'll update this thread as we know more. Keep in mind this only affects the Demeter server at this time which is a semi-dedicated only server.

Oh thatz fine..thanks for letting it clear :)
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#6 User is offline   MikeDVB 

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Posted 22 January 2012 - 04:14 PM

We've found this issue is affecting at least one other server. We're working with LiteSpeed Tech to identify the issue and resolve it.
Michael Denney - MDDHosting, LLC - Professional Hosting Solutions
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