[openreadingroom]

Hi all

I recently upgraded my plan and had a minor issue with quotas. I submitted a ticket and Mike's response was lightning-fast and the issue was resolved in minutes, which is amazing! Kudos, Mike! You're doing a great job. My decision to pick MDD for my site has been vindicated.

I wish I could have solved it myself, I followed the instructions in the welcome email to the T, but it didn't help. Mike said he did the exact same thing and resolved the problem in a jiffy, leaving me wonderstruck! Perhaps the mail should be more detailed so that the rest of us don't feel like idiots, Mike.

Thanks again

[Scott S]

Please let us know what ticket number you are referring to. I'd like to look over the issue and any instructional emails we sent out to see if they can be improved. Thanks.

[MikeDVB]

We're working on a Welcome Guide in PDF format that offers a lot more detail and step-by-step instructions, but it's not quite done yet .