[docesam]

from http://www.mddhosting.com/hosting.php i can see that the shared plan has automatic daily backups. anyone happen to know from where i can restore my site once - for example- it got hacked ?

[Scott S]

The backup system described on our website is used for disaster recovery. If you open a support ticket, we can assist you or direct you to where you can access the backups.

[docesam]

Scott S, on 20 November 2011 - 03:27 PM, said:

The backup system described on our website is used for disaster recovery. If you open a support ticket, we can assist you or direct you to where you can access the backups.

any fees for the restoration process ?

[Scott S]

docesam, on 20 November 2011 - 03:46 PM, said:

any fees for the restoration process ?

The fees are situational and largely depend on the amount of admin labor required. You would need to open a support ticket to get specifics for your account.

Edit: I should note that there are not always fees. Especially for simple restores, restores that you can handle yourself, and for clients rarely who request this kind of help.

This post has been edited by Scott S: 20 November 2011 - 04:49 PM
Reason for edit: See "Edit"

[docesam]

Scott S, on 20 November 2011 - 04:03 PM, said:

The fees are situational and largely depend on the amount of admin labor required. You would need to open a support ticket to get specifics for your account.

Edit: I should note that there are not always fees. Especially for simple restores, restores that you can handle yourself, and for clients rarely who request this kind of help.

good .but i still prefer some automatic backup that is available at well. do you offer this service for a fee ?

[Scott S]

docesam, on 21 November 2011 - 02:03 AM, said:

good .but i still prefer some automatic backup that is available at well. do you offer this service for a fee ?

You can generate full backups within cPanel, however the process isn't automated. We did previously offer the R1Soft cPanel add-on which enabled users to restore files from our backup servers on their own. Unfortunately, last I heard, there wasn't a cPanel add-on for the latest version of R1Soft.

As mentioned earlier, we do have automatic backups that are updated regularly, and in some cases we can grant you access to easily restore files on your own.

[docesam]

Scott S, on 21 November 2011 - 02:14 AM, said:

You can generate full backups within cPanel, however the process isn't automated. We did previously offer the R1Soft cPanel add-on which enabled users to restore files from our backup servers on their own. Unfortunately, last I heard, there wasn't a cPanel add-on for the latest version of R1Soft.

As mentioned earlier, we do have automatic backups that are updated regularly, and in some cases we can grant you access to easily restore files on your own.

and that will include the last 28 days as mentioned in the link i provided in the original post?

((because if my site was hacked yesterday i need to have the backup that was taken 3 days back.))

[Scott S]

docesam, on 21 November 2011 - 02:24 AM, said:

and that will include the last 28 days as mentioned in the link i provided in the original post?

((because if my site was hacked yesterday i need to have the backup that was taken 3 days back.))

Yes. We take backups daily and keep each snapshot for 28 days.

[docesam]

Scott S, on 21 November 2011 - 02:35 AM, said:

Yes. We take backups daily and keep each snapshot for 28 days.

thank you ,that is reassuring.

[daniel111125]

Scott S, on 21 November 2011 - 02:14 AM, said:

You can generate full backups within cPanel, however the process isn't automated. We did previously offer the R1Soft cPanel add-on which enabled users to restore files from our backup servers on their own. Unfortunately, last I heard, there wasn't a cPanel add-on for the latest version of R1Soft.

I'm just about to move my account from my previous hosting that had the R1Soft add-on available and would really like too keep that feature since the restore process is convient and easy to use. Any clues when/if it will become accessible through cPanel at MDDHosting again?

[Scott S]

daniel111125, on 27 November 2011 - 12:26 PM, said:

Any clues when/if it will become accessible through cPanel at MDDHosting again?

The cPanel add on is still listed as coming as soon as possible to 3.0. http://www.r1soft.co...tion/new-in-30/
Unfortunately, this all they have said for some time. We don't have an ETA for when this will change.

[MikeDVB]

It is possible to restore files yourself just as you did with Version 2.0 an the cPanel icon - there just isn't an icon in the cPanel and you have to have the URL specific to the server you're on to log in. If you need to restore files, open a ticket and we'll be happy to provide you with the appropriate link relevant to your service.