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[Resolved] Echo Short Outage (12 minutes) Outage Details / Reason For Outage
#1
MikeDVB 
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Posted 14 February 2011 - 02:47 AM
Hello,
Tonight at 2:24:33 AM EST our internal and external monitoring alerted us to an outage on the Echo server. We spent about 5 minutes investigating the cause before it was determined that the System OS had panicked and locked up.
This issue was triggered by an issue with the R1Soft CDP 3.0 system module. R1Soft 3.0 has been running on this server for well over a month before this occurred and as such we're going to get with R1Soft to get this resolved and will watch the server pro-actively around the time that the backup process is run to try and prevent this from happening again.
We simply rebooted the server manually and everything came back online as usual with no issues.
The server was offline for a total of 12 minutes, and we apologize for any inconveniences this may have caused.
Thank you,
Tonight at 2:24:33 AM EST our internal and external monitoring alerted us to an outage on the Echo server. We spent about 5 minutes investigating the cause before it was determined that the System OS had panicked and locked up.
This issue was triggered by an issue with the R1Soft CDP 3.0 system module. R1Soft 3.0 has been running on this server for well over a month before this occurred and as such we're going to get with R1Soft to get this resolved and will watch the server pro-actively around the time that the backup process is run to try and prevent this from happening again.
We simply rebooted the server manually and everything came back online as usual with no issues.
The server was offline for a total of 12 minutes, and we apologize for any inconveniences this may have caused.
Thank you,
█ Michael Denney - MDDHosting, LLC - Professional Hosting Solutions
█ LiteSpeed Powered - Shared, Reseller, Semi-Dedicated, and VPS
█ Incremental R1Soft CDP Backups on all shared, semi-dedicated, and VPS services!
█ http://www.mddhosting.com/ - Follow us on Twitter!
█ LiteSpeed Powered - Shared, Reseller, Semi-Dedicated, and VPS
█ Incremental R1Soft CDP Backups on all shared, semi-dedicated, and VPS services!
█ http://www.mddhosting.com/ - Follow us on Twitter!
#2
kuemerle5
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Posted 14 February 2011 - 02:55 AM
MikeDVB, on 14 February 2011 - 02:47 AM, said:
Hello,
Tonight at 2:24:33 AM EST our internal and external monitoring alerted us to an outage on the Echo server. We spent about 5 minutes investigating the cause before it was determined that the System OS had panicked and locked up.
This issue was triggered by an issue with the R1Soft CDP 3.0 system module. R1Soft 3.0 has been running on this server for well over a month before this occurred and as such we're going to get with R1Soft to get this resolved and will watch the server pro-actively around the time that the backup process is run to try and prevent this from happening again.
We simply rebooted the server manually and everything came back online as usual with no issues.
The server was offline for a total of 12 minutes, and we apologize for any inconveniences this may have caused.
Thank you,
Tonight at 2:24:33 AM EST our internal and external monitoring alerted us to an outage on the Echo server. We spent about 5 minutes investigating the cause before it was determined that the System OS had panicked and locked up.
This issue was triggered by an issue with the R1Soft CDP 3.0 system module. R1Soft 3.0 has been running on this server for well over a month before this occurred and as such we're going to get with R1Soft to get this resolved and will watch the server pro-actively around the time that the backup process is run to try and prevent this from happening again.
We simply rebooted the server manually and everything came back online as usual with no issues.
The server was offline for a total of 12 minutes, and we apologize for any inconveniences this may have caused.
Thank you,
Trying to learn Python at 1:30 in the morning and then this comes up. Didn't know my n00b Python hacking skills were that good yet...
On a related note; dang it R1Soft...
#3
MikeDVB
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Posted 14 February 2011 - 02:57 AM
kuemerle5, on 14 February 2011 - 02:55 AM, said:
Trying to learn Python at 1:30 in the morning and then this comes up. Didn't know my n00b Python hacking skills were that good yet...
On a related note; dang it R1Soft...
On a related note; dang it R1Soft...
R1Soft is an excellent tool however I would hope that with them having been working on 3.0 for 2+ years that it would be a bit more ... stable.
█ Michael Denney - MDDHosting, LLC - Professional Hosting Solutions
█ LiteSpeed Powered - Shared, Reseller, Semi-Dedicated, and VPS
█ Incremental R1Soft CDP Backups on all shared, semi-dedicated, and VPS services!
█ http://www.mddhosting.com/ - Follow us on Twitter!
█ LiteSpeed Powered - Shared, Reseller, Semi-Dedicated, and VPS
█ Incremental R1Soft CDP Backups on all shared, semi-dedicated, and VPS services!
█ http://www.mddhosting.com/ - Follow us on Twitter!
#4
kuemerle5
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Posted 14 February 2011 - 03:01 AM
MikeDVB, on 14 February 2011 - 02:57 AM, said:
R1Soft is an excellent tool however I would hope that with them having been working on 3.0 for 2+ years that it would be a bit more ... stable.
Hehe, yes, I did read your blog post on the subject. Unfortunate, really.
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