Michael D. Posted May 31, 2016 Report Share Posted May 31, 2016 We were alerted to an outage on the S4 server and upon investigation determined that the R1Soft backup process was the cause of the crash. We are rebooting the server now and expect it back online momentarily. Quote Link to comment Share on other sites More sharing options...
Michael D. Posted May 31, 2016 Author Report Share Posted May 31, 2016 The server is online - MySQL is performing an InnoDB repair due to the unscheduled nature of the crash. Quote Link to comment Share on other sites More sharing options...
Michael D. Posted May 31, 2016 Author Report Share Posted May 31, 2016 S4 is back online and operational. Two accounts are experiencing database issues and we are reaching out directly to those clients. Quote Link to comment Share on other sites More sharing options...
Michael D. Posted May 31, 2016 Author Report Share Posted May 31, 2016 Both database issues were extremely minor and easily repaired. We did recently increase some settings on the MySQL server to help with crashes. While they are few and far between - nobody wants data loss. We appreciate your patience and understanding in this matter and apologize for any trouble it has caused you. Quote Link to comment Share on other sites More sharing options...
AMC4x4 Posted May 31, 2016 Report Share Posted May 31, 2016 As always, thanks for the prompt attention and transparency. You guys are the best. 1 Quote Link to comment Share on other sites More sharing options...
Michael D. Posted May 31, 2016 Author Report Share Posted May 31, 2016 Due to the crash the R1Soft backup system is running a more intensive scan of the server. There may be brief periods of time today where the server responds a little slower than normal. Quote Link to comment Share on other sites More sharing options...
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